SHIPPING INFORMATION
Multiple Packages
Your order may ship in multiple packages depending on the quantity or size of the items.
Where can I check the shipment status of my order?
You can visit your account page: click here Track Your Order. You will also receive an Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse.
I have other questions regarding my order.
We’re here to help ! If you have questions regarding your order and shipment status, email us. Please include your order number along with your question. An agent will get back to you as soon as they can.
Please note： Shipping options on the website checkout are estimated/displayed in business days (not to include weekends or holidays). This estimate is “transit time”once the package leaves our facility and does not include our internal processing time of several business days.
Complaints regarding content on our website
We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
Shipping time: usually 10-16 days.
Processing time: usually 2-7 days.
Your order may ship in multiple packages depending on the quantity or size of the items.
Where can I check the shipment status of my order?
You can visit your account page: click here Track Your Order. You will also receive an Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse.
I have other questions regarding my order.
We’re here to help ! If you have questions regarding your order and shipment status, email us. Please include your order number along with your question. An agent will get back to you as soon as they can.
Please note： Shipping options on the website checkout are estimated/displayed in business days (not to include weekends or holidays). This estimate is “transit time”once the package leaves our facility and does not include our internal processing time of several business days.
Complaints regarding content on our website
We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
Shipping time: usually 10-16 days.
Processing time: usually 2-7 days.